Urgent what customers need, think what customers want
Advocate the enterprise spirit of "focus, win-win, cooperation, passion", backed by technology development, and develop with the best service. In order to ensure users enjoy high-quality services, Walthmac has developed a series of norm and processes, such as "pre-sales service process", "equipment installation and commissioning process", "equipment installation and commissioning standards", "spare parts management procedures", "equipment maintenance process and norm,“service personnel training mechanism” and “user return visit mechanism”.
Relying on the company's strong professional technical strength team and perfect after-sales service management system, for each customer, our company promises as follows:
1. Organize production, transportation, packaging, warehousing, installation and commissioning in strict accordance with the requirements of ISO9001:2015 quality management system to ensure that products meet customers’ requirements.
2. When the product is delivered, the professional technicians are appointed to organize the installation and commissioning of the products on site, and complete the on-site installation, commissioning and training in a timely, accurate and efficient manner. The purpose of the training is to let the user know the production process, installation methods, daily maintenance methods, etc.
3. From the date of acceptance of the product, Walthmac will provide the following value-added services:
（1）Regular contact and long-term follow-up service
（2）Provide technical guidance, technical consultation and software upgrade services for users free of charge.
（3）Provide users with spare parts for long-term factory price outside of the warranty period.
Pre-sales services ：customer needs - needs assessment - demand response
After-sales service ：installation and commissioning --- personnel training --- maintenance --- service tracking